Job Description
We seek passionate and caring professionals to join our team as Customer Service Representatives. This role primarily consists of taking inbound calls with occasional outbound calls. The main function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and managing complaint intake. To thrive in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Key Details - Position: Customer Service Representative / Teammate
- Location: Remote / Work From Home (Texas Only)
- Pay: $16.00 / hour
Primary Responsibilities - Taking inbound calls from members, medical facilities, transportation providers, and health plan representatives.
- Accurately entering ride details to ensure successful trip completion.
- Confirming member eligibility for services.
- Answering member inquiries regarding transportation services.
- Identifying and assessing additional member needs.
- Intake and logging of member concerns or complaints.
- Collaborating with internal departments to address real-time operational issues promptly.
- Other duties as assigned.
Qualifications & Requirements Required: - Education: High school diploma or equivalent.
- Experience: Minimum of one (1) year of inbound call center experience in a high-volume environment.
- Background Check: Ability to pass a criminal background check and federal sanctions screening.
- Citizenship: Must be a US Citizen.
- Work Availability: Ability to work flexible shifts within operating hours.
Preferred: - Experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.
- Knowledge of health insurance programs and benefit structures.
- Bilingual capability (fluency in a language in addition to English).
Core Skills & Traits - Typing Speed: Minimum of 25-35 WPM.
- Communication: Outstanding verbal and written communication skills.
- Problem-Solving & Professionalism: Excellent conflict resolution skills with the ability to maintain composure in high-stress environments.
- Empathy: Ability to empathize with members, guardians, and diverse populations.
- Adaptability: Agile and open to process, technology, or business strategy changes.
- Work Ethic: Strong self-starter who works well both independently and in a team setting.
Remote Work Environment Requirements Workspace & Equipment - A quiet, well-lit, dedicated home office space free from noise, interruptions, or distractions.
Disclaimer Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!
While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!
Job Tags
Full time, Remote work, Home office, Flexible hours