Job Description

About Optimal Care Services

At Optimal Care Services, our mission is to provide high-quality special education and early intervention services while educating, supporting, and empowering families and early childhood centers. We believe every child has the ability to learn, achieve, and make meaningful progress.

We proudly serve children of all backgrounds and abilities, embracing economic, linguistic, and cultural diversity as well as physical, learning, and emotional differences. Through expert guidance, innovative resources, and compassionate support, we help children build a strong foundation for lifelong success while partnering closely with their families and educational communities.

Position Summary

Optimal Care Services is seeking a highly organized, proactive, and detail-oriented Education Support Specialist to join our growing team. This role is essential to supporting the daily operations of our educational programs by coordinating services, maintaining accurate records, facilitating communication with families and providers, and assisting with administrative functions.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys working collaboratively, and is passionate about supporting children and families within the special education community.

Key Responsibilities

• Coordinate educational and related services for students, collaborating with special education providers and families.
• Serve as a primary point of contact for phone inquiries, scheduling, and general communication.
• Provide exceptional customer service to families, educators, service providers, and community partners.
• Maintain accurate student records and data entry with confidentiality.
• Communicate regularly with caregivers and families to ensure timely follow-up and service coordination.
• Ensure all records and documentation are complete, organized, and compliant with applicable regulations and internal standards.
• Assist with scheduling, administrative projects, and operational support for the Education Department.
• Monitor deadlines and support the preparation of reports, forms, and other educational documentation.
• Collaborate with internal teams to ensure efficient service delivery and positive outcomes for students.

Qualifications

Required

• Bachelor's degree in Education, Psychology, Human Services, Social Services, or a related field.
• At least 3-5 years of administrative/operations support, education support, sales and/or customer service experience preferred.
• Strong organizational, administrative, and time-management skills.
• Excellent written, verbal, and interpersonal communication abilities.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to follow-up and task completion.
• Ability to maintain confidentiality and handle sensitive student and family information with professionalism.

Preferred

• Experience in education, special education, early intervention, staffing, placement, or a related field.
• Prior administrative, coordinator, or data management experience.
• Familiarity with special education processes, documentation, and service coordination.
• Bilingual language skills.

Work Schedule

• In-Person: Monday through Friday, 8:00 AM – 4:00 PM
• Employees become eligible for one remote workday per week after successfully completing their first month of employment.

Benefits

• Competitive compensation package
• Twice-monthly direct deposit
• Medical, dental, and vision insurance for eligible full-time employees
• Professional development and growth opportunities
• Supportive and collaborative team culture
• Meaningful work that directly impacts children and families
• Opportunity to help ensure students receive consistent, high-quality services

Optimal Care Services is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applicants regardless of economic, linguistic, and cultural differences or physical, learning, and emotional challenges.

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