Job Description

Responsibilities Partner with department leaders to identify and prioritize operational improvements. Understand each unit's operations, strategy, challenges, service needs, and workforce requirements. Map workflows, responsibilities, procedures, reporting lines, structures, and staffing to identify gaps and opportunities. Conduct interviews, audits, data-gathering sessions, and workshops with staff and management. Assess process times, workflows, service goals, technology opportunities, system upgrades, and organization-wide impacts. Strategic Recommendations and Implementation Support Identify sustainable solutions that improve operations and leverage existing talent. Present strategic insights, findings, and recommendations to senior management. Support departments in planning and implementing approved operational changes. Advise business unit management teams on strategic decisions. Identify improvements in culture, accountability, role clarity, and change readiness during transitions. Performance Metrics, Dashboards, and Facilitation Develop dashboards tracking key performance indicators across Funds. Identify data tools, sources, benchmarks, and targets for reporting and analysis. Facilitate employee-management teams to resolve complex departmental issues. Evaluate and communicate performance trends, service issues, operational risks, and improvement opportunities for management review. Requires collaboration with senior management, department leaders, staff, labor-management teams, and cross-functional stakeholders. May require periodic movement throughout work areas to observe operations, conduct interviews, and support process review activities. Perform additional duties, analyses, and special projects as assigned by management Qualifications: Bachelor's degree in Business, Organizational Development, Human Resources, or a related field. Minimum of five (5) years of experience in project management, business process analysis, operational improvement, organizational assessment, workforce alignment, or a related area. Experience analyzing business processes, evaluating staffing alignment, supporting operational change, and implementing system or process improvements. Strong knowledge of business process analysis, project management, operational assessment, workflow mapping, organizational development, and continuous improvement practices. Ability to gather, organize, analyze, and interpret operational data, staffing information, policies, procedures, service trends, and performance metrics. Proficiency with Microsoft Office Suite, Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, and related productivity or workflow management tools. Experience preparing recommendations, dashboards, reports, or presentation materials for management review. #J-18808-Ljbffr

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