Job Description

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Work Shift

Day

Work Day(s)

Variable

Shift Start Time

Variable

Shift End Time

Variable

Worker Sub-Type

PRN

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

To facilitate communication between Limited English Proficiency, deaf, or hard of hearing patients and families and medical center staff by providing accurate, comprehensive, and professional medical interpreting services in-person or by telephone. To proactively support the efforts that ensures delivery of safe patient care and services and to promote a safe environment at Children's.

Experience

• Minimum of 5 years of experience as an Interpreter in a healthcare or health related setting
• Experience interpreting for a multi-disciplinary provider team
• Experience in the pediatric setting preferred

Preferred Qualifications

• Training or Certificate in Interpretation/Translation or a related field from an accredited institution or program
• Certificate from an interpreting course (Minimum 40 hours preferred, i.e. Bridging the Gap, GA Perimeter College, etc.) required
• Ability to translate medical information
• Successfully passed a medical interpreters skills assessment administered by a third party such as ALTA or another Children’s approved medical interpreting certifying body
• Demonstrates proficiency in both English and target language required.
• Knowledgeable of cultural advocacy to address dialectal difference, cultural beliefs and practices, and social norms related to healthcare decisions, within the boundaries of the medical interpreter.
• Demonstrates understanding of socio-political and linguistic disadvantages of patient populations that impact their communication and understanding of medical care

Education

• High school diploma or equivalent required
• Associate degree preferred or equivalent combination of education and experience

Certification Summary

• For Sign Language Interpreters only: certified member of the Registry for Interpreters for the Deaf, Inc. (RID) via National Interpreter Certification (NIC) or credentialed by the National Association for the Deaf (NAD) any other RID recognized certification

Knowledge, Skills, and Abilities

Job Responsibilities

• Facilitates communication between patient/family and provider by rendering accurate and complete interpretation of the message.
• Adheres to generally accepted interpreter ethics principles such as NCIHC's National Code of Ethics for Interpreters in Health Care, IMIA's Code of Ethics, and RID's Code of Professional Conduct.
• Effectively transitions from 1st person interpreting to 3rd person interpreting when needed to provide a social and developmentally appropriate interpretation.
• Understands and verbalizes medical terminology and disease processes in English and target language accurately.
• Interprets information at the patient/family’s level of understanding, recognizing non-verbal communication and cultural patterns, developmental levels, recognizing, and using appropriate interventions regarding health literacy.
• Transmits non-verbal communication cues in the interpreted encounter that are imperative to effective communication to providers.
• Employs clarification techniques to improve understanding of meaning in relation to cultural, social, and linguistic differences of the message.
• Employs culturally appropriate behavior to choose the appropriate time to clarify or interject, respecting the goals of the encounter while respecting own personal values, beliefs, and cultural characteristics.
• Provides limited but accurate translation services, effectively writing in English and target language for discharge instructions and other ad hoc patient-specific information, as needed.
• Manages spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters).
• Supports performance improvement goals by successfully recording patient/family interpreted encounters on a consistent basis.
• Completes annual clinical competencies as assigned.
• Participates in continuous learning to enhance professional growth.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2174 North Druid Hills Rd NE

Job Family

Family Support

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