Remote Customer Service Representative.. Job at concentrix, Herndon, VA

  • concentrix
  • Herndon, VA

Job Description

FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.

We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings.

WORK FROM HOME - All work is done remotely, but you must be local to the state of Missouri.

Start Date: November 2026

Shifts:

  • 10:30am-7pm Sun-Wed, Sat CST
  • 10:30am-7pmTue-Sat CST

Pay: $35.00 per hour

Requirements:

  • High School Diploma or GED
  • High Speed internet (minimum speed of 30mbps download and 3mbps upload)
  • Typing speed of 30 WPM or greater
  • One year customer service experience
  • Six months of experience working in a customer service contact center preferred
  • Must be authorized to work in the United States

Responsibilities:

  • Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
  • Provide top-quality customer service experience to a diverse customer population
  • Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
  • Schedule trips in the most cost effective manner
  • Meet job specific key performance indicators and goals
  • Respond to all inquiries within a timely and professional manner
  • Respond and document customer complaints
  • Maintain daily customer scheduling for Eligibility staff
  • Collect, track and maintain all monies collected for replacement IDs
  • Maintain confidentiality and comply with HIPAA regulations
  • Communicate professionally with Leadership both internally and externally
  • Maintain program spreadsheets
  • Regular attendance required for assigned shifts

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

ADA: FalconTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: FalconTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

Job Type: Full-time

Pay: $35.00 per hour

Expected hours: 40.0 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
  • Work from home

Application Question(s):

  • Please provide your phone number
  • Please provide your email address
  • Are you a Missouri resident?
  • Have you ever worked for MTM, LogistiCare or Modivcare?

Work Location: Remote

Job Tags

Hourly pay, Full time, Contract work, Local area, Remote work, Shift work

Similar Jobs

H&R Block

Entry-Level Bookkeeper: Payroll, Reconciliations & Reports Job at H&R Block

 ...H&R Block, Inc. seeks an entry-level Bookkeeper/Data Entry Specialist to input client data into bookkeeping systems, record income and...  ...paper files and contributing to client reports. No prior work experience is required; a high school diploma or equivalent is expected.... 

The Wooten Company LLC

Drywall Technician Job at The Wooten Company LLC

Drywall Technician Position Summary We are seeking a detail-oriented Drywall Technician to join our property management maintenance team. This role is responsible for the repair, restoration, and finishing of interior walls and ceilings across our residential properties...

Loma Linda University Faculty Medical Group

Pediatric Cardiologist Job at Loma Linda University Faculty Medical Group

 ...Loma Linda University Faculty Medical Group is seeking a Board Certified, Board Eligible Pediatric Cardiologist who specializes in non-invasive imaging. A 4th year of noninvasive imaging is preferred, but not required. The successful applicant will join a team of academic... 

Encompass Health

Health & Rehab RN Job at Encompass Health

Encompass Health seeks a Night Shift Registered Nurse to deliver specialized inpatient rehabilitation care within our Healthcare & Medical Services department. In this role, you will assess patients, administer medications and treatments, and coordinate care plans that ...

Team Builder Recruiting

Concrete Pump Truck Driver - Class A or B Job at Team Builder Recruiting

 ...differentials for start times before 3 AM, and time off paid at 10 hours per day. Year-Round Stability: We work...  ...concrete experience is a plus, but we will provide on-the-job training for the right candidate with a CDL. Previous experience in crane operation, equipment...